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Service Management

To facilitate everyday business activities, the quality and agility of IT services are a big priority for IT departments. With the Service Management offer, HeadMind Partners supports you in:

1. Delivering your services within the expected timeframe and quality standards, with controlled costs.

2. Optimising ITSM processes and implementing ITSM transformation.

3. Organising IT departments by aligning business processes with the best market practices (Agile and ITIL) and by establishing an environment of continuous improvement and knowledge management.

Our Vision

How to improve IT production with processes, entities and tools?

Our challenges :

  • Improving your Time-To-Market
  • Guaranteeing service performance
  • Ensuring business satisfaction
  • Optimising production processes (Incident, Problem, Change, support)
  • Directing your suppliers & information managers effectively
  • Learning how to deploy and transform ITSM tools
  • Following the Information Technology Infrastructure Library (ITIL) guidelines
  • Establishing processes for continuous improvement and knowledge management

Our Service Management solutions:

Service Management


Guarantee your delivery within the expected service levels, while controlling costs.


Intervene at each stage of your ITSM transformation: from audit and process improvement, to the choice of a tool, then to the implementation, and finally to the administration.


Align your processes with best market practices (ITIL, Agile), taking into account your constraints, then instill a culture of continuous improvement and knowledge management.

Our strengths

A team of experienced consultants

We have been involved in service management since its very beginnings, from the upstream stage to the run and build phases.

Our consultants benefit from a personalised training program

Our 500 consultants benefit from the latest market-recognised training courses and certifications: ITIL, Professional Scrum Product Owner, Scrum Master, Project Safety…

Independence from leading industry players

HeadMind Partners is an independent company. As such, we do not prescribe technical solutions and can support our clients in their sovereign cloud deployment.

Contact our experts.

Thank you for your interest in HeadMind Partners. Please fill out the form to submit your question.

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